{"id":3,"date":"2024-10-29T14:35:02","date_gmt":"2024-10-29T14:35:02","guid":{"rendered":"https:\/\/www.eakinostomy.com\/?page_id=3"},"modified":"2025-07-09T13:00:42","modified_gmt":"2025-07-09T13:00:42","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.eakinostomy.com\/US\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"
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Privacy policy<\/span><\/h1>\n\n\n
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How we use your personal information<\/h2>\n\n\n
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Eakin Ostomy is part of Eakin Healthcare. This privacy notice is to let you know how companies within Eakin Healthcare promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.<\/p>\n\n\n

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Users contacting this website and\/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018.<\/p>\n\n\n

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Our privacy promise<\/h2>\n\n\n
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We promise:<\/p>\n\n\n\n

\u2022 To keep your data safe and private<\/p>\n\n\n\n

\u2022 Not to sell your data<\/p>\n\n\n

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How the law protects you<\/h2>\n\n\n
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As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.<\/p>\n\n\n

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Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Eakin Healthcare. The law says we must have one or more of these reasons:<\/p>\n\n\n\n

\u2022 To fulfil a contract we have with you, or<\/p>\n\n\n\n

\u2022 When it is our legal duty, or<\/p>\n\n\n\n

\u2022 When it is in our legitimate interest, or<\/p>\n\n\n\n

\u2022 When you consent to it<\/p>\n\n\n

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A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.<\/p>\n\n\n

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Where we collect personal information from<\/h2>\n\n\n
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We may collect personal information about you (or your business) from other companies within Eakin Healthcare and from these sources:<\/p>\n\n\n

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\u2022 Data you give to us<\/p>\n\n\n\n

\u2022 When you apply for our products and services<\/p>\n\n\n\n

\u2022 When you talk to us on the phone<\/p>\n\n\n\n

\u2022 When you use our websites, mobile device apps, web chat<\/p>\n\n\n\n

\u2022 In emails and letters<\/p>\n\n\n\n

\u2022 In customer surveys<\/p>\n\n\n\n

\u2022 If you take part in our competitions or promotions<\/p>\n\n\n

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Who we share your personal information with<\/h2>\n\n\n
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We may share your personal information with companies within Eakin Healthcare and trusted third parties.<\/p>\n\n\n

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For example:<\/p>\n\n\n\n

\u2022 Operational companies such as delivery couriers<\/p>\n\n\n\n

\u2022 Appointed distributor in the country in which you live<\/p>\n\n\n\n

\u2022 Direct marketing companies who help us manage our electronic communications with you<\/p>\n\n\n

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Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:<\/p>\n\n\n\n

\u2022 We provide only the information they need to perform their specific services<\/p>\n\n\n\n

\u2022 They may only use your data for the exact purposes we specify in our contract with them<\/p>\n\n\n\n

\u2022 We work closely with them to ensure that your privacy is respected and protected at all times<\/p>\n\n\n

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Sharing your data with third parties for their own purposes<\/h2>\n\n\n
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We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government bodies, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
For further information please contact our Data Protection Office using the contact information shown in the How to get a copy of your personal information<\/a><\/strong> section.<\/p>\n\n\n

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Marketing<\/h2>\n\n\n
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We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about \u2018marketing\u2019.  The personal information we have for you is made up of what you tell us, and data we collect when you use our services.<\/p>\n\n\n

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We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, may be relevant for you.<\/p>\n\n\n

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We can only use your personal information to send you marketing messages if we have either your consent or a \u2018legitimate interest\u2019. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.<\/p>\n\n\n

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You can ask us to stop sending you marketing messages by contacting us at any time.<\/p>\n\n\n

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We may ask you to confirm or update your choices, if there are changes in the law, regulation, or the structure of our business.<\/p>\n\n\n

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If you change your mind you can update your choices at any time by contacting us.<\/p>\n\n\n

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Email newsletter<\/h2>\n\n\n
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This website operates an opt-in email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion.<\/p>\n\n\n

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Every effort has been made to ensure a safe and secure form to email submission process, but we do advise users using this form that they do so at their own risk.<\/p>\n\n\n

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This website and its owners may use any information submitted to provide you with further information about the products\/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously received samples, purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.<\/p>\n\n\n

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Some subscriptions may be manually processed through prior written agreement with the user.<\/p>\n\n\n

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We use a third-party provider, HubSpot, to deliver our e-newsletter.<\/p>\n\n\n

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Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation 2018.<\/p>\n\n\n

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Under the General Data Protection Regulation 2018 you may request a copy of personal information held about you by this website\u2019s email newsletter program. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.<\/p>\n\n\n

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Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, frequency of activity and other unlisted activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.<\/p>\n\n\n

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In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will be detailed instead.<\/p>\n\n\n

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External links<\/h2>\n\n\n
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Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.<\/p>\n\n\n

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The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.<\/p>\n\n\n

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Adverts and sponsored links<\/h2>\n\n\n
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This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.<\/p>\n\n\n

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Clicking on any such adverts will send you to the advertiser\u2019s website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer\u2019s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.<\/p>\n\n\n

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Social media platforms<\/h2>\n\n\n
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Communication, engagement and actions taken through external social media platforms that this website and its owners participate on, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.<\/p>\n\n\n

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Users are advised to use social media platforms wisely and communicate\/engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.<\/p>\n\n\n

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This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.<\/p>\n\n\n

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Shortened links in social media<\/h2>\n\n\n
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This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URL\u2019s [web addresses].<\/p>\n\n\n

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Users are advised to take caution and good judgement before clicking any shortened URL\u2019s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL\u2019s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.<\/p>\n\n\n

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How long we keep your personal information<\/h2>\n\n\n
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We will keep your personal information for as long as you are a customer of Eakin Healthcare.<\/p>\n\n\n

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After you stop being a customer, we may keep your data for up to 7 years for one of these reasons:<\/p>\n\n\n\n

\u2022 To respond to any questions or complaints<\/p>\n\n\n\n

\u2022 To maintain records according to rules that apply to us<\/p>\n\n\n

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We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for these purposes.<\/p>\n\n\n

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How to get a copy of your personal information<\/h2>\n\n\n
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You can access your personal information we hold by writing to us at this address:<\/p>\n\n\n

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Data Protection Officer
Eakin Healthcare
15 Ballystockart Road
Comber
County Down
BT23 5QY
Northern Ireland<\/strong><\/p>\n\n\n

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Alternatively, you can email dataprotection@eakinhealthcare.com<\/strong><\/a><\/p>\n\n\n

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To facilitate this request as quickly as possible, please use the following template<\/a> to ensure we have all the information required to process your request:<\/p>\n\n\n\n

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